Exporting dispensing records from Kroll

NarcCount reconciles against every controlled-substance prescription you filled between counts. In TELUS Health Kroll that list comes from one report, and its settings are the same at every count: only the dates change.

Pick the dates first

Export from the day after your last count to the day of this count.

• That is NarcCount's reconciliation window. The count's start screen shows it (“covering Jun 3, 2026 → Sep 1, 2026”).
• A fill already on file (same DIN, date, quantity and Rx number) is skipped, so overlapping by a day does no harm.

In Kroll

• Open Reports → Rx → Rx for Drug/Doctor Groups.
• On the Selection tab, choose Rxs filled and enter the two dates (not All active Rxs).
• On the Patient and Doctor tabs, leave All selected.
• On the Drug tab, open Drug Schedule (F2) and pick N (Narcotic), G (Controlled) and T (Targeted).
• On the Options tab, tick Print Inactive and group by Rx #, so every fill is its own line with its Rx number.
• Press Save CSV (not Preview or Print) and save the file with the count date in its name.

In NarcCount

• From the count, use step 1, Upload your dispensing report. Or open Dispensing and press Import a file.
• Choose the CSV and upload it. NarcCount tells you every change it made to read the file, and asks first if a date could be read two ways.
• Check the result: the count's Dispensed column fills in, and clicking a Dispensed total lists the prescriptions behind it.

If a number looks off

• An Rx billed, then cancelled or returned to stock, is still in the file. Reverse it in Kroll and document it on the count line.
• Over-the-counter low-dose codeine sales and transfers to another pharmacy are not prescriptions. Record them on Dispensing → Record a sale or transfer.