Connect Kroll to NarcCount (automatic sync)

Set it up once and you stop exporting reports.

• Every night, NarcCount gets each narcotic, controlled and targeted fill, with its Rx number.
• It also gets each wholesaler invoice Kroll received, and Kroll's on-hand.
• A difference from Kroll shows up the next morning, not at your next count.
• When you start a count, Kroll's fresh numbers show beside each line.

Before you start

• Use the computer that holds the Kroll database, usually called the Kroll server.
• Sign in to Windows on it with an account that can install programs (the one Kroll updates use).
• Have your NarcCount owner or admin sign-in handy, on any phone or computer.
• Allow about five minutes. Kroll keeps working the whole time.

Run the set-up

• On the Kroll server, download narccount.ca/kroll/NarcCount-Setup.exe (signed by Canadian Website Designs Inc.) and double-click it. If Windows says "Windows protected your PC", click More info, then Run anyway. Can't run it? Open Windows PowerShell and paste: irm https://narccount.ca/kroll/setup.ps1 | iex
• Click Yes when Windows asks for administrator permission. The NarcCount set-up window opens.
• The window shows a short code. On your phone or computer, go to narccount.ca/link, sign in, enter the code and press Approve.
• The set-up finds Kroll's database and your wholesalers by itself. Check the list and press Set up.
• Wait for the checklist to finish: it installs, reads Kroll once as a test, checks against what NarcCount already holds, and runs the first sync. Then press Open NarcCount.

What it reads, and what never leaves

It only reads. It never changes Kroll.

• Its own database login sees the drug file, fills (Rx number, date, quantity, status), received wholesaler invoices and on-hand. Nothing else.
• It cannot see any patient, prescriber or directions field, so no name, health card number or address can leave the pharmacy.
• It runs as its own Windows account and sends only to narccount.ca, encrypted.
• It installs an update only when it carries NarcCount's signature.

After set-up

It syncs at 2 a.m. every night, and whenever you press Sync now on the Connections page.

• Connections lists any drug where Kroll and NarcCount differ.
• A morning email tells you when there is something new.
• Invoices from a wholesaler the set-up could not read stay as uploads. The set-up window tells you which.

Kroll documents (optional)

Keep your narcotic paperwork (past counts, invoices, returns, destructions) in a Kroll profile that is not a patient? NarcCount can bring it into your binder.

• In the set-up window, tick the profiles that hold your paperwork. It lists only profiles that have never had a prescription. Never tick a patient.
• Each night, only those profiles' documents are copied to a folder on the Kroll server. Nothing else in Kroll is read.
• On the Connections page, turn on Documents from Kroll and tick the same profiles. Nothing is sent until you do, and unticking one stops it.
• Every page is checked for patient information and covered before it is kept.
• Already connected? Run the set-up again and press Already connected: Kroll documents only. Your sync is not touched.
• Needs the Kroll agent 3.5.0 or newer. Connections shows yours.

Want us to do it with you?

We can run the whole set-up with you on a screen-share, free. Email support@narccount.ca or call us, and we will connect with TeamViewer at a time that suits you. You stay in control of the computer the whole time.

If the set-up stops

It says which step stopped and turns the sync off, so nothing is sent until it is fixed. Press Get help in the window, or email support@narccount.ca. The set-up keeps a log in C:\ProgramData\NarcCount\setup-logs, with no patient data or passwords in it.