Investigating a discrepancy

Open the count and tap Shortages or Overages to see the lines that didn't balance. Pending shows the ones that still need a reason.

Check the records

Click a Purchased, Dispensed or Destroyed number to see the records behind it. A missing invoice, a fill entered twice or a destruction nobody recorded usually shows up here.

Read the clues

Open a line to see its Detective: clues from the line's own records, such as an Rx or a destruction dated after the count, an invoice entered twice, or a difference of a whole pack.

Common causes

• A purchase or destruction not entered before the count.
• A fill recorded under the wrong NDC or strength.
• A miscount. Recount in units first.
• A record dated outside the count's dates.

Record what you found

Choose an outcome for the line and add a note. Both print on the report. If it may be a theft or a significant loss, choose the outcome that says so and open the count's loss report.